QT Comments

Customer Service Blog

There is a whole psychology behind why customers shop and why they buy from certain stores. Shopping is something that has been extensively researched by psychologists and marketers alike, with many companies taking these findings and applying them in how they run their business.

So it is an excellent time to decide on a few New Year’s resolutions - especially if you are a small business owner. Here are a few New Year’s Resolutions we have gathered together to help you.

Businesses know only too well that there are certain things that you need to do to keep things ticking over until the New Year. We have put together a list of ideas to help keep your business in good shape over the festive season.

Did you ever stop to wonder why there are 30 Starbucks in Dublin? In Charles Duhigg’s book, The Power of Habit, he explores habits; good and bad, how they are formed, and how to change them. He denotes a whole section to Starbucks and the habits and that have enabled them to have revenues in excess of $1 billion since its exception.

The internet is a powerful tool to use in business, especially where reviews and feedback are concerned. Nothing feels better than some glowing words about your service, staff or just the time invested in making you, the customer, feel happy.

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